el777 Privacy Policy

1. Introduction

el777 ("we", "us", or "the platform") places the highest importance on your privacy. This privacy policy explains what information we collect when you use el777's website, mobile interface, or other services ("Services"), how we use that information, and how we keep it secure.

This policy applies to all registered members and visitors on our site. By using our Services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our Services.

2. Information We Collect

When creating an account and using Services on el777, we may collect various types of information. This information comes mainly from two sources — what you provide directly, and information collected automatically while you use our Services.

2.1 Information You Provide

• Full name and date of birth
• Email address
• Account password (stored in encrypted form)
• Documents required for identity verification (copy of national ID or passport)
• Financial information: bKash, Nagad, or Rocket number, bank account details
• Transaction history and deposit and withdrawal records
• Contact details provided through customer service or live chat

2.2 Automatically Collected Information

• IP address and geographic location (up to country level)
• Device type, operating system, and browser version
• Time spent on the site, pages visited, and navigation patterns
• Session data collected through cookies and similar tracking technologies
• Gaming activity logs (which games were played, bet amounts, etc.)
• Referral source and campaign tracking information

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may also collect information from authorised verification service providers. Information collected in this way is used solely for security and legal compliance purposes.

3. Purpose of Using Information

We use the information we collect for the following legitimate purposes:

3.1 Providing and Operating Services

• Account creation, verification, and management
• Processing financial transactions — deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer
• Providing bonuses, promotional offers, and VIP membership benefits
• Providing customer service and technical support

3.2 Security and Legal Compliance

• Detecting and preventing fraud, money laundering, and other unlawful activity
• Identity verification and account age confirmation
• Meeting legal obligations and fulfilling regulatory requirements
• Implementing responsible gaming policies and providing self-exclusion facilities

3.3 Improvement and Communication

• Improving service quality and enriching the user experience
• Sending you relevant promotional messages based on your preferences (with your consent)
• Sending important account and transaction notifications
• Informing you about changes to this privacy policy or other terms

4. Sharing and Disclosure of Information

el777 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers

To operate our Services, we may work with trusted third parties such as payment processors, identity verification services, and technology infrastructure providers. These partners may only use information for the specified purpose and are bound by strict confidentiality agreements.

4.2 Legal Obligations

In the event of a court order, legal process, or valid request from a government authority, we may be required to disclose information necessary to comply with the law.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may form part of the transferred assets. You will be notified in a timely manner before any such change.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve the quality of our Services.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to monitor and improve site usage.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause certain site functions to not work properly, such as maintaining your login session.

6. Data Security Measures

el777 takes industry-standard technical and organisational measures to protect your information. The key components of our security framework are as follows:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with SSL encryption.
• Password Hashing: Your password is never stored directly; strong hashing algorithms are used.
• Access Controls: Only authorised staff can access the required information, and every access is logged.
• Firewall and Intrusion Detection: Our systems are kept under round-the-clock monitoring.
• Regular Security Audits: We conduct regular external security audits.
• Data Minimisation: We collect only the information necessary for the Services.

However, transmitting information over the internet or storing it digitally is not completely secure. We are committed to providing the highest level of protection, but 100% security cannot be guaranteed for any system. If you notice any suspicious activity, please contact us immediately.

7. Data Retention Period

We retain your information for as long as your account is active or as needed to provide our Services. Even after an account is closed, certain information may be retained for a specified period for the following reasons:

• Financial transaction records are retained for a set period as required by law.
• Information relevant to fraud or legal disputes may be kept for a longer period.
• Related information is not deleted while active legal proceedings are ongoing.

After the retention period ends, information is securely deleted or anonymised.

8. Your Rights

As a registered member of el777, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you. You can request this information at any time by logging into your account or contacting our support team.

8.2 Right to Rectification

You have the right to have any inaccuracies in your information corrected. Information can be updated directly in account settings or through support.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to fulfil this request in full.

8.4 Right to Opt Out of Marketing

You may contact us at any time to stop receiving promotional emails or notifications. Essential service-related notifications cannot be stopped.

8.5 Right to Portability

You may request to receive your information in a common, readable format. Identity verification will be required to fulfil this request.

9. International Transfer of Information

el777 may use servers or service providers outside Bangladesh. In such cases, your information may be transferred to a different legal environment. We ensure that the same level of protection is maintained for international data transfers. We secure your information through contracts, encryption, and adherence to strict security standards.

10. Protection of Minors

el777's Services are strictly for individuals who are 21 years of age or older. We do not intentionally collect information from anyone under the age of 21. Age verification at the time of registration is mandatory.

If we are informed or become certain that information from a minor has been collected unintentionally, we will immediately close that account and delete the relevant information. Parents or guardians may contact [email protected] regarding the registration of minors.

11. Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email address and update the date on this page. Continued use of the Services after a change will be taken to mean that you have agreed to the new policy.

We recommend that you check this page regularly to stay up to date with the latest information.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us through any of the following channels: